Janagraha.com
Operated by Digital Covet
Last Updated: 1st Jan 2026

1. Introduction
Janagraha.com (“Platform”, “Website”) is a civic engagement and public opinion platform operated by Digital Covet (“Company”, “we”, “our”, “us”). The platform enables citizens of India to share opinions, feedback, expectations, and experiences related to their elected representatives, including Members of Parliament (MPs), Members of Legislative Assembly (MLAs), and Municipal Corporators.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal data in compliance with applicable Indian laws, including:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

By accessing or using Janagraha.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Definitions

• Personal Data: means any data about an individual who is identifiable by or in relation to such data.
• User: means any individual accessing or using the platform.
• Processing: means collection, storage, use, sharing, disclosure, or deletion of personal data.
• Consent: means freely given, specific, informed, and unambiguous indication of the user’s agreement.

3. Information We Collect
3.1 Information Provided Directly by Users
We may collect the following personal data when users register, submit feedback, or interact with the platform:

• Full name or display name
• Email address or mobile number
• City, constituency, ward, or location details
• Opinions, feedback, expectations, and commentary related to elected representatives
• Any additional information voluntarily submitted by the user

Providing personal data is voluntary, except where explicitly required for platform functionality.

3.2 Automatically Collected Information
When users access the platform, we may automatically collect:

• IP address
• Device and operating system
• Browser type and version
• Pages visited and interaction data
• Date and time of access

This data is collected for security, analytics, fraud prevention, and system performance monitoring.

4. Purpose of Data Processing
We collect and process personal data strictly for lawful and legitimate purposes, including:

• Collecting civic feedback and public opinion
• Analyzing public expectations from elected representatives
• Aggregating and analyzng feedback for insights
• Sharing anonymized and aggregated reports with elected officials, opposition representatives, policy bodies, and civic stakeholders
• Improving platform functionality and user experience
• Ensuring platform security and preventing misuse
• Complying with legal and regulatory obligations

We do not use personal data for political campaigning, voter targeting, or political advertising.

5. Legal Basis for Processing
Personal data is processed based on:

• User consent
• Legitimate use for civic participation and public interest
• Compliance with applicable laws and legal obligations

Users may withdraw consent at any time as described in this policy.

6. Data Sharing and Disclosure
We do not sell personal data.
Data may be shared only under the following circumstances:

• No sale of personal data
• Aggregated and anonymized insights shared with MPs, MLAs, corporators, opposition leaders, and policy stakeholders
• Service providers assisting with hosting, analytics, security, and maintenance under confidentiality agreements
• Government authorities or courts when legally required

Individual identities are not disclosed publicly without explicit consent.

7. Data Storage and Security Measures
We implement reasonable and appropriate security practices, including:

• Secure servers and encrypted storage where applicable
• Access control and role-based permissions
• Regular monitoring and security audits
• Internal data access limited to authorized personnel only

Data is retained only for as long as necessary to fulfill the stated purposes or comply with legal requirements.

8. User Responsibilities
Users agree that:

• Submitted content is truthful and lawful
• No hate speech, abusive language, threats, or defamatory statements are posted
• No personal data of third parties is shared without consent

We reserve the right to remove content that violates these standards.

9. Children’s Privacy
The platform is intended only for individuals 18 years and above. We do not knowingly collect personal data from minors.

10. User Rights
Users have the right to:

• Access their personal data
• Request correction or deletion
• Withdrawal of consent
• Submit grievances related to data processing

Requests may be sent to privacy@janagraha.com.

11. Grievance Redressal
Grievance Officer: Digital Covet
Email: grievance@janagraha.com
Response timeline: Within 7 working days

12. Policy Updates
This Privacy Policy may be updated periodically. Continued use of the platform indicates acceptance of the updated policy.

Janagraha.com
Operated by Digital Covet
Last Updated: [Insert Date]

1. Introduction
This Cookie Policy explains how Janagraha.com (“Platform”, “Website”), operated by Digital Covet (“we”, “our”, “us”), uses cookies and similar tracking technologies when you visit or use our website.

Cookies help us ensure proper functionality, understand how users interact with the platform, improve performance, and support future marketing and advertising initiatives.

By using Janagraha.com, you consent to the use of cookies as described in this policy, unless you manage or disable them through your browser or cookie preference settings.

This policy should be read together with our Privacy Policy.

2. What Are Cookies
Cookies are small text files placed on your device (computer, mobile, tablet) when you visit a website. Cookies allow the website to recognize your device and store certain information about your preferences or interactions.

Cookies do not access personal files on your device and do not by themselves identify you as an individual.

3. Types of Cookies We Use
Janagraha.com uses the following categories of cookies:

3.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled.
They are used for purposes such as:

• Secure page navigation
• Form submission and session management
• Preventing fraudulent activity
• Protecting platform integrity and security

Without these cookies, the platform may not function as intended.

3.2 Analytics and Performance Cookies
These cookies help us understand how users interact with the website by collecting information such as:

• Pages visited
• Time spent on pages
• Scroll depth and interaction patterns
• Traffic sources
• Error tracking and performance issues

The data collected is aggregated and anonymized and used solely to improve platform usability, content structure, and performance.

We may use the following analytics tools:

• Google Analytics
• Microsoft Clarity
• Crazy Egg

These tools may collect information such as IP address (in anonymized or truncated form), device type, browser type, and user interactions.

3.3 Functional Cookies
Functional cookies allow the website to remember choices you make, such as:

• Language preferences
• Location or constituency selection
• Previously entered form information (where applicable)

These cookies improve convenience and user experience but are not strictly necessary.

3.4 Marketing and Tracking Cookies
Marketing cookies are used to understand user behaviour across pages and sessions and to support present or future marketing activities.
These cookies may be used to:

• Measure effectiveness of campaigns
• Understand audience segments
• Enable remarketing or retargeting in the future

We may use or plan to use the following tools:

• HubSpot (marketing automation, lead tracking, analytics)
• Other CRM or marketing analytics tools integrated into the platform

These cookies may track user journeys across the website but do not directly identify users unless personal data is explicitly provided through forms.

3.5 Advertising and Retargeting Cookies (Future Use)
In the future, Janagraha.com may display advertisements or use advertising networks such as:

• Google AdSense
• Google Ads remarketing services

These cookies may be used to:

• Display relevant advertisements
• Limit the number of times ads are shown
• Measure ad performance
• Enable retargeting across third-party websites

Advertising cookies may collect information about browsing behaviour across websites. These cookies are controlled by third-party providers and subject to their respective privacy policies.

We will update users and provide appropriate consent mechanisms before activating advertising or retargeting cookies.

4. Third-Party Cookies
Some cookies on Janagraha.com are placed by third-party services that appear on our pages or are integrated into the platform.

These third parties may collect data directly from your browser and may combine it with other data they collect independently.

We do not control how third-party cookies operate. Users are encouraged to review the privacy and cookie policies of these providers:

• Google (Analytics, Ads, AdSense)
• Microsoft (Clarity)
• Crazy Egg
• HubSpot

All third-party services are selected with reasonable care and are expected to comply with applicable data protection laws.

5. Purpose of Cookie Usage
Cookies are used for the following purposes:

• Ensuring website security and stability
• Understanding user behaviour and improving platform design
• Measuring traffic and performance metrics
• Supporting marketing analysis and future growth initiatives
• Preparing for future advertising and monetization models

Cookies are not used for political profiling or voter manipulation.

6. Consent and Cookie Control
When you visit Janagraha.com for the first time, you will see a cookie consent banner allowing you to:

• Accept all cookies
• Manage cookie preferences

You can also control cookies through your browser settings at any time.
Disabling certain cookies may impact website functionality or user experience.

7. Managing Cookies via Browser
Most browsers allow you to:

• View stored cookies
• Delete existing cookies
• Block cookies from specific websites
• Disable cookies entirely

Browser-specific guidance:
Chrome: Settings → Privacy and Security → Cookies
Firefox: Settings → Privacy & Security
Safari: Preferences → Privacy
Edge: Settings → Cookies and Site Permissions

8. Data Protection and Security
Information collected through cookies is protected using reasonable security safeguards and is processed in accordance with our Privacy Policy and applicable Indian laws.

9. Changes to This Cookie Policy
We may update this Cookie Policy to reflect changes in technology, legal requirements, or business practices. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the website indicates acceptance of the updated policy.

10. Contact Information
For questions regarding this Cookie Policy or your data rights, contact:
Digital Covet
📧 privacy@janagraha.com

Janagraha.com
Operated by Digital Covet
Last Updated: [Insert Date]

1. Purpose of This Policy
Janagraha.com is a civic feedback and public opinion platform designed to enable citizens of India to share opinions, expectations, and experiences related to governance and elected representatives, including Members of Parliament (MPs), Members of Legislative Assembly (MLAs), and Municipal Corporators.

This Content Moderation & Community Standards Policy explains:

• What type of content is allowed on the platform
• What type of content is restricted or prohibited
• How moderation decisions are made
• How users can report content or appeal decisions

The objective of this policy is to ensure lawful, respectful, neutral, and constructive civic discourse, while protecting users, public figures, and the platform from misuse or harm.

2. Scope of Application
This policy applies to all user-generated content on Janagraha.com, including but not limited to:

• Written feedback and opinions
• Comments and replies
• Open-text responses in forms
• Descriptions or titles added by users
• Any content submitted through the platform now or in the future

This policy applies equally to all users, regardless of political affiliation, ideology, or viewpoint.

3. Core Moderation Principles

3.1 Freedom of Expression
Users are encouraged to express opinions, criticism, and expectations related to governance and public administration. Disagreement and dissatisfaction are valid forms of civic expression.

3.2 Political Neutrality
Janagraha.com is politically neutral. The platform does not support, oppose, or promote any political party, candidate, or ideology.

3.3 Public Interest
Content should contribute meaningfully to civic understanding, accountability, or public dialogue rather than personal attacks or provocation.

3.4 Legal Compliance
All content must comply with applicable Indian laws, including laws related to defamation, hate speech, public order, and data protection.

3.5 Safety and Responsibility
Content must not cause harm, incite violence, or promote hatred or harassment.

4. Content That Is Allowed
The following types of content are generally allowed on Janagraha.com:

• Personal opinions about governance, policies, or public services
• Constructive criticism of elected representatives and institutions
• Expectations, suggestions, and feedback related to development, infrastructure, and administration
• Descriptions of personal experiences with public services or representatives
• Fact-based discussion referencing publicly available information
• Respectful disagreement with other users’ viewpoints

Strong opinions are allowed, provided they are expressed lawfully and respectfully.

5. Content That Is Prohibited
The following content is not allowed and may be removed without notice.

5.1 Hate Speech and Discrimination
Content that promotes hatred, discrimination, or hostility against individuals or groups based on:

• Religion
• Caste
• Ethnicity
• Gender or sexual orientation
• Language
• Region or nationality

Abusive or degrading language targeting any group is strictly prohibited.

5.2 Defamation and False Allegations
Content that includes:

• False statements presented as facts
• Unverified allegations of corruption, criminal activity, or misconduct
• Claims that may harm the reputation of an individual without evidence

Opinions must be clearly framed as opinions, not facts.

5.3 Threats, Violence, and Incitement
Content that includes:

• Threats of physical harm or violence
• Calls for riots, vandalism, or unlawful protest
• Encouragement of harassment or intimidation

Such content will be removed immediately and may be reported to authorities if required by law.

5.4 Political Campaigning and Electioneering
Janagraha.com does not allow political campaigning.

Prohibited content includes:

• Calls to vote or not vote for a party or candidate
• Campaign slogans or promotional messaging
• Coordinated political propaganda
• Fundraising for political parties or candidates

This restriction applies especially during election periods.

5.5 Misinformation and Manipulative Content
Content intended to mislead or manipulate public opinion, including:

• Fake news or fabricated claims
• Deliberately misleading narratives
• Coordinated attempts to distort civic discussion

5.6 Privacy Violations
Content that includes:

• Personal contact details of any individual
• Private or confidential information
• Doxxing or targeted harassment

Sharing personal data without consent is strictly prohibited.

5.7 Spam, Abuse, and Commercial Promotion
Content that includes:

• Repetitive or irrelevant submissions
• Automated or bot-generated content
• Commercial advertising or promotional links unrelated to civic engagement

6. Moderation Process
Moderation on Janagraha.com may be conducted through:

• Automated systems for flagging harmful content
• Manual review by trained moderators
• User reports and complaints

Moderation decisions are made based on this policy and are not influenced by political or personal considerations.

7. Moderation Actions
Depending on severity and context, the platform may take one or more of the following actions:

• Approve content
• Edit content to remove sensitive or harmful elements
• Temporarily hide content pending review
• Permanently remove content
• Issue warnings to users
• Suspend or permanently ban user accounts

Repeat violations may result in stricter enforcement.

8. Automated Moderation
Automated tools may be used to:

• Detect abusive or offensive language
• Identify spam or suspicious behaviour
• Flag potentially harmful content for review

Automated systems assist moderation but final decisions may involve human review.

9. Reporting Content
Users may report content they believe violates this policy.
Reported content will be reviewed fairly and objectively.
False or malicious reporting may itself result in action.

10. Appeals Process
Users may appeal moderation decisions by contacting:
📧 support@janagraha.com

Appeals must include:

• Description or reference to the content
• Reason for appeal

All appeals are reviewed, but moderation decisions remain at the platform’s discretion.

11. Election Period Guidelines
During election periods:

• Moderation standards may be stricter
• Campaign-related content will be removed
• Content likely to influence voting behaviour may be restricted

These measures are applied to maintain neutrality and legal compliance.

12. No Endorsement Disclaimer
Moderation or publication of content does not imply endorsement by Janagraha.com or Digital Covet.
All views expressed are solely those of the users.

13. Record-Keeping and Accountability
Janagraha.com maintains internal records of moderation actions for:

• Transparency
• Consistency
• Legal compliance

These records are not publicly disclosed unless required by law.

14. Updates to This Policy
This policy may be updated periodically to reflect changes in law, platform features, or operational requirements. Continued use of the platform constitutes acceptance of the updated policy.

15. Contact Information
Platform Operator: Digital Covet
Platform: Janagraha.com
Email: support@janagraha.com